A NOTE BACK · 2026

Tell me
the truth.

I’d love to hear what it’s actually like to be on your side of the chair. Tell me what’s worked, what hasn’t, and what you wish I knew.

Your survey answers are anonymous. Be honest—even about the awkward things. Your answers won’t affect future appointments or your discount. Please leave out names and identifying details. After you submit, you can give your booking details separately to claim your thank-you.

18 questionsMost are optionalTake your time

What has Love Note done especially well this year?

What has felt less good than it could have?

Required · “Nothing comes to mind” is okay.

Something small, a one-time moment, or a pattern. Specifics help.

Before your service began, how clear did you feel about the plan for your hair?

What would have helped you feel more confident?

Have you ever agreed to a direction for your hair while still having doubts you didn’t say out loud?

YesMaybeNo

If yes or maybe, what held you back?

How closely has the finished result matched what you hoped for?

Consistently very closeUsually closeIt variesOften different from what I pictured

If there’s been a gap, what was different?

How has your hair felt and looked between appointments?

Think about the grow-out, color, condition, styling at home, and how long you felt good about it.

Have you ever left with a question about maintaining or styling your hair at home?

YesNoI’m not sure

What would you have wanted explained or shown?

How clear has pricing felt before and during your appointments?

Completely clearMostly clearI’ve had a few surprises or questionsI’m often unsure what to expect

What, if anything, should I explain better?

Considering the result and the whole appointment, how has the service felt for the price you paid?

What made it feel worth it—or what was missing?

How well has appointment timing worked for you?

The timing works wellStarting late has been an issueAppointments have run longer than expectedParts of the appointment have felt rushedMore than one of theseNot enough visits to say

Where did the timing fall short? What would have helped you plan your day?

What part of an appointment could be better, beyond the finished hair?

Booking, communication, timing, studio comfort, checkout—anything.

What would help you feel more at ease during your appointment?

More quiet or conversation, check-ins, shampoo-bowl comfort, sound, temperature, privacy, or an accommodation. No need to share personal or medical details.

When have you felt especially understood or cared for here? What happened?

When have you felt misunderstood, rushed, uncomfortable, or hesitant to speak up? What happened?

If you’ve brought up a concern or asked for an adjustment, how did that go?

I felt heard and the issue was resolvedI felt heard, but the issue wasn’t fully resolvedI didn’t feel heardI had a concern but didn’t bring it upI haven’t had a concern or needed an adjustment

What happened, or what would make it easier to bring something up next time?

What makes you hesitate before booking your next appointment?

Tell me more, if you’d like.

If I could change just one thing about Love Note next year, what should it be?

Required · “Nothing comes to mind” is okay.

Is there anything you’ve wanted to tell me but haven’t said in person?

Questions 2 and 17 are required. Everything else is up to you.

After submitting, you can claim your discount separately.

Tell methe truth.

What has Love Note done especially well this year?

What has felt less good than it could have?

Before your service began, how clear did you feel about the plan for your hair?

Have you ever agreed to a direction for your hair while still having doubts you didn’t say out loud?

How closely has the finished result matched what you hoped for?

How has your hair felt and looked between appointments?

Have you ever left with a question about maintaining or styling your hair at home?

How clear has pricing felt before and during your appointments?

Considering the result and the whole appointment, how has the service felt for the price you paid?

How well has appointment timing worked for you?

What part of an appointment could be better, beyond the finished hair?

What would help you feel more at ease during your appointment?

When have you felt especially understood or cared for here? What happened?

When have you felt misunderstood, rushed, uncomfortable, or hesitant to speak up? What happened?

If you’ve brought up a concern or asked for an adjustment, how did that go?

What makes you hesitate before booking your next appointment?

If I could change just one thing about Love Note next year, what should it be?

Is there anything you’ve wanted to tell me but haven’t said in person?

Tell me
the truth.